FAQs
FAQs
Shipping Questions 📦
Do you offer free shipping?
Absolutely! We love a good deal, and so do you! 🤑 We offer FREE tracked shipping on all orders within the UK. No sneaky fees, no surprises.
How long does shipping take?
Fast and furious! 🏎️ Your order should land at your doorstep within 1 - 3 working days.
When do you ship out orders?
Order before 4 PM (Monday - Friday)? We’ll ship it out the same day! 🎉
Order after 4 PM or on the weekend? Your package will hit the road the next working day. ⏳
Will I get a tracking number?
Of course! 🕵️♂️ The moment your order leaves our hands, we’ll send you a tracking number so you can stalk your package every step of the way.
What if my package is late?
We’d love to control the postal system, but alas, we don’t. 😭 If your order is MIA beyond the estimated time, hit us up at support@allnewstuff.co.uk and we’ll track it down like a detective on a mission. 🕵️♀️
What if my package says 'delivered' but I don’t have it?
Step 1: Don’t panic. 🫣 Step 2: Check with your neighbors or any hiding spots. Step 3: If it’s still nowhere to be found, contact the courier or email us, and we’ll help you out.
Returns Questions 🔄
What’s your return policy?
Changed your mind? No worries! You’ve got 30 days to return your item. Just make sure it’s in original, unopened packaging for a full refund. Opened it? No problem—you’ll get 80% back.
How do I return an item?
Shoot us an email at support@allnewstuff.co.uk to request a return. We’ll approve it, and then you’ve got 14 days to send it back. Miss the deadline? Sorry, but we’ll have to send it right back to you, no refund. ⏳
Do I have to pay for return shipping?
Yep, return shipping is on you! Just make sure to use a tracked service so nothing gets lost in the abyss. 📬
Where do I send my return?
Glad you asked! Send it here:
📍 ALL NEW STUFF LIMITED
616 Mitcham Road
Challenge House, SLZ 3
CR0 3AA
What if my item is damaged or defective?
Yikes! That’s not cool. 😠 If your order arrives faulty, or damaged, or if we sent you the wrong item (oops!), let us know ASAP and we’ll make it right. Promise. 💯
How long does it take to get my refund?
Once we get your return and inspect it, refunds usually take 10 business days to process. Your bank might take a little longer, but if it's been 15 business days and you’re still waiting, give us a nudge at support@allnewstuff.co.uk.
Warranty Policy 🛠️
Do your products come with a warranty?
Yes! All our products come with a 24-month seller warranty because we’ve got your back. 💪
What does the warranty cover?
If your device becomes defective due to a manufacturer fault within the warranty period:
🛠️ One repair will be carried out free of charge.
💳 Any subsequent repairs will come with a fee.
🚫 Accidental damage, liquid damage, battery wear, or mistreatment are NOT covered under the warranty.
What if my device can’t be repaired?
🔄 We’ll send you a replacement! If the same device isn’t available, we’ll hook you up with a similar device, store credit or a full refund.
Anything else I should know?
✔️ By purchasing, you agree to all our policies, including those stated on eBay. No surprises here! 😉
Need Help? 🆘
We’re always happy to assist! For any shipping, return, or warranty questions, email us at support@allnewstuff.co.uk and we’ll get back to you faster than you can say "Where’s my order?!" 😂